We appreciate things happen but if you cannot attend then please let us know asap. We have a waiting list and other clients may be able to use your appointment time.
If you cancel on the day, you may not be offered any future appointments.
If you simply fail to show for an appointment after having received the automated email and text message then you will not be offered any future appointments unless unless a new appointment is booked and paid for.
Once the test kit has been sent for delivery, it can not be cancelled or refunded